Adding messages in processing rules of Enterprise services in Maximo

Below are the steps which are to be followed to make sure messages can be properly added in enterprise services à processing rules.

·         Create an entry in Messages from database configuration making sure that messagegroup value is ‘iface’  example below

o   Message Group :iface

o   Message Key : VALIDATIONALERT

o   Display Method : MSGBOX

o   Value : Alerting user

·         Now navigate to Enterprise services à Processing rules and select this value from lookup attached to Message Key.

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Fetching last 6 months data in Maximo using SQL Server with output in a specific language

Below is one of the best ways to find number of tickets created in last 6 months in Maximo using SQL Server database in a specific language.
here i am using Portugese as lanuage in which my output should be

Query is self explanatory


select CASE month
WHEN  'January' THEN 'Janeiro de'
WHEN  'February' THEN 'Fevereiro'
WHEN  'March' THEN 'Março de'
WHEN  'April' THEN 'Abril'
WHEN  'May' THEN 'Maio'
WHEN  'June' THEN 'Junho de'
WHEN  'July' THEN 'Julho'
WHEN  'August' THEN 'Agosto'
WHEN  'September' THEN 'Setembro de'
WHEN  'October' THEN 'Outubro'
WHEN  'November' THEN 'Novembro de'
  ELSE 'Dezembro de'
END month,countoftickets from ( SELECT DATENAME(MONTH,DATEADD(month, -5, GETDATE())) month,COUNT(*) AS countoftickets , 1 as fs FROM ticket WHERE MONTH(creationdate) = MONTH(DATEADD(month, -5, GETDATE())) union  SELECT DATENAME(MONTH,DATEADD(month, -4, GETDATE())) month,COUNT(*) AS countoftickets , 2 as fs FROM ticket WHERE MONTH(creationdate) = MONTH(DATEADD(month, -4, GETDATE())) union  SELECT DATENAME(MONTH,DATEADD(month, -3, GETDATE())) month,COUNT(*) AS countoftickets , 3 as fs  FROM ticket WHERE MONTH(creationdate) = MONTH(DATEADD(month, -3, GETDATE())) union  SELECT DATENAME(MONTH,DATEADD(month, -2, GETDATE())) month,COUNT(*) AS countoftickets , 4 as fs  FROM ticket WHERE MONTH(creationdate) = MONTH(DATEADD(month, -2, GETDATE())) union  SELECT DATENAME(MONTH,DATEADD(month, -1, GETDATE())) month,COUNT(*) AS countoftickets , 5 as fs  FROM ticket WHERE MONTH(creationdate) = MONTH(DATEADD(month, -1, GETDATE())) union  SELECT DATENAME(MONTH,DATEADD(month, 0, GETDATE())) month,COUNT(*) AS countoftickets , 6 as fs  FROM ticket WHERE MONTH(creationdate) = MONTH(DATEADD(month, 0, GETDATE()))  ) a1  order by fs

output:

month countoftickets
Setembro de 0
Outubro 0
Novembro de 0
Dezembro de 22
Janeiro de 57
Fevereiro 34






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Displaying data ticket count with in SLA by priority in MAXIMO using SQL Server.

Below query can be used for displaying data ticket count with in SLA by priority in MAXIMO using SQL Server.

Data would be displayed like below

Priority          Count Status
1                 1        SLA OK
1                   2        SLA NOT OK
3                  15      SLA OK


Query :

select internalpriority,count(*) count, 'SLA NOT OK'  status  from TICKET where targetcontactdate is not null and actualcontactdate is not null and targetcontactdate - actualcontactdate <0 -="" actualcontactdate="" and="" by="" count="" from="" group="" internalpriority="" is="" nbsp="" not="" null="" ok="" select="" status="" targetcontactdate="" ticket="" union="" where="">=0 group by internalpriority










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