Wednesday, February 24, 2016

Adding messages in processing rules of Enterprise services in Maximo

Below are the steps which are to be followed to make sure messages can be properly added in enterprise services à processing rules.

·         Create an entry in Messages from database configuration making sure that messagegroup value is ‘iface’  example below
o   Message Group :iface
o   Message Key : VALIDATIONALERT
o   Display Method : MSGBOX
o   Value : Alerting user

·         Now navigate to Enterprise services à Processing rules and select this value from lookup attached to Message Key.


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Friday, February 19, 2016

Fetching last 6 months data in Maximo using SQL Server with output in a specific language

Below is one of the best ways to find number of tickets created in last 6 months in Maximo using SQL Server database in a specific language.
here i am using Portugese as lanuage in which my output should be

Query is self explanatory


select CASE month
WHEN  'January' THEN 'Janeiro de'
WHEN  'February' THEN 'Fevereiro'
WHEN  'March' THEN 'Março de'
WHEN  'April' THEN 'Abril'
WHEN  'May' THEN 'Maio'
WHEN  'June' THEN 'Junho de'
WHEN  'July' THEN 'Julho'
WHEN  'August' THEN 'Agosto'
WHEN  'September' THEN 'Setembro de'
WHEN  'October' THEN 'Outubro'
WHEN  'November' THEN 'Novembro de'
  ELSE 'Dezembro de'
END month,countoftickets from ( SELECT DATENAME(MONTH,DATEADD(month, -5, GETDATE())) month,COUNT(*) AS countoftickets , 1 as fs FROM ticket WHERE MONTH(creationdate) = MONTH(DATEADD(month, -5, GETDATE())) union  SELECT DATENAME(MONTH,DATEADD(month, -4, GETDATE())) month,COUNT(*) AS countoftickets , 2 as fs FROM ticket WHERE MONTH(creationdate) = MONTH(DATEADD(month, -4, GETDATE())) union  SELECT DATENAME(MONTH,DATEADD(month, -3, GETDATE())) month,COUNT(*) AS countoftickets , 3 as fs  FROM ticket WHERE MONTH(creationdate) = MONTH(DATEADD(month, -3, GETDATE())) union  SELECT DATENAME(MONTH,DATEADD(month, -2, GETDATE())) month,COUNT(*) AS countoftickets , 4 as fs  FROM ticket WHERE MONTH(creationdate) = MONTH(DATEADD(month, -2, GETDATE())) union  SELECT DATENAME(MONTH,DATEADD(month, -1, GETDATE())) month,COUNT(*) AS countoftickets , 5 as fs  FROM ticket WHERE MONTH(creationdate) = MONTH(DATEADD(month, -1, GETDATE())) union  SELECT DATENAME(MONTH,DATEADD(month, 0, GETDATE())) month,COUNT(*) AS countoftickets , 6 as fs  FROM ticket WHERE MONTH(creationdate) = MONTH(DATEADD(month, 0, GETDATE()))  ) a1  order by fs

output:

month countoftickets
Setembro de 0
Outubro 0
Novembro de 0
Dezembro de 22
Janeiro de 57
Fevereiro 34






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Thursday, February 18, 2016

Displaying data ticket count with in SLA by priority in MAXIMO using SQL Server.

Below query can be used for displaying data ticket count with in SLA by priority in MAXIMO using SQL Server.

Data would be displayed like below

Priority          Count Status
1                 1        SLA OK
1                   2        SLA NOT OK
3                  15      SLA OK


Query :

select internalpriority,count(*) count, 'SLA NOT OK'  status  from TICKET where targetcontactdate is not null and actualcontactdate is not null and targetcontactdate - actualcontactdate <0 -="" actualcontactdate="" and="" by="" count="" from="" group="" internalpriority="" is="" nbsp="" not="" null="" ok="" select="" status="" targetcontactdate="" ticket="" union="" where="">=0 group by internalpriority










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Display Number of tickets solved with in SLA by person in Maximo .. SQL Server

Below query can be used for displaying data solved with in SLA by person in MAXIMO using SQL Server.

Data would be displayed like below

AffectedPerson Count Status
ABC                   1        SLA OK
ABC                   2        SLA NOT OK
XYZ                   15      SLA OK


Query :

select affectedperson,count(*) count, 'SLA NOT OK'  status  from TICKET where targetcontactdate is not null and actualcontactdate is not null and targetcontactdate - actualcontactdate <0 -="" actualcontactdate="" affectedperson="" and="" by="" count="" from="" group="" is="" nbsp="" not="" null="" ok="" select="" status="" targetcontactdate="" ticket="" union="" where="">=0 group by affectedperson







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Tuesday, February 16, 2016

Displaying tickets created from different sources in Maximo using Sql Server

Below query can be used to display number of tickets which are created from different sources(here external systems) as per months.

Output would be like below

Source  Month count
Email    Dec       10
Email     Jan        14
Phone    Jan         15
self Serv  Dec      05

Query:

select externalsystem,DATENAME(MONTH,DATEADD(month, 0, creationdate)) month ,count(*) count  from TICKET  group by externalsystem , DATENAME(MONTH,DATEADD(month, 0, creationdate))








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Sunday, February 7, 2016

Fetching Last 6 months data in SQL Server for Maximo

Below is one of the best ways to find number of tickets created in last 6 months in Maximo using SQL Server database.

Query is self explanatory

select month,countoftickets from (
SELECT DATENAME(MONTH,DATEADD(month, -5, GETDATE())) month,COUNT(*) AS countoftickets , 1 as fs FROM ticket WHERE MONTH(creationdate) = MONTH(DATEADD(month, -5, GETDATE())) union
SELECT DATENAME(MONTH,DATEADD(month, -4, GETDATE())) month,COUNT(*) AS countoftickets , 2 as fs FROM ticket WHERE MONTH(creationdate) = MONTH(DATEADD(month, -4, GETDATE())) union
SELECT DATENAME(MONTH,DATEADD(month, -3, GETDATE())) month,COUNT(*) AS countoftickets , 3 as fs  FROM ticket WHERE MONTH(creationdate) = MONTH(DATEADD(month, -3, GETDATE())) union
SELECT DATENAME(MONTH,DATEADD(month, -2, GETDATE())) month,COUNT(*) AS countoftickets , 4 as fs  FROM ticket WHERE MONTH(creationdate) = MONTH(DATEADD(month, -2, GETDATE())) union
SELECT DATENAME(MONTH,DATEADD(month, -1, GETDATE())) month,COUNT(*) AS countoftickets , 5 as fs  FROM ticket WHERE MONTH(creationdate) = MONTH(DATEADD(month, -1, GETDATE())) union
SELECT DATENAME(MONTH,DATEADD(month, 0, GETDATE())) month,COUNT(*) AS countoftickets , 6 as fs  FROM ticket WHERE MONTH(creationdate) = MONTH(DATEADD(month, 0, GETDATE()))  ) a1
order by fs

output:

Month   Countoftickets
October 10
November 12
December   5
January   17
February 20
March 15











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