Display Number of tickets solved with in SLA by person in Maximo .. SQL Server

Below query can be used for displaying data solved with in SLA by person in MAXIMO using SQL Server.

Data would be displayed like below

AffectedPerson Count Status
ABC                   1        SLA OK
ABC                   2        SLA NOT OK
XYZ                   15      SLA OK


Query :

select affectedperson,count(*) count, 'SLA NOT OK'  status  from TICKET where targetcontactdate is not null and actualcontactdate is not null and targetcontactdate - actualcontactdate <0 -="" actualcontactdate="" affectedperson="" and="" by="" count="" from="" group="" is="" nbsp="" not="" null="" ok="" select="" status="" targetcontactdate="" ticket="" union="" where="">=0 group by affectedperson







----------------------------------------------------------------------------
All the messagesbelow are just forwarded messages if some one feels hurt about it please add your comments we will remove the post.Host/author is not responsible for these posts.

Displaying tickets created from different sources in Maximo using Sql Server

Below query can be used to display number of tickets which are created from different sources(here external systems) as per months.

Output would be like below

Source  Month count
Email    Dec       10
Email     Jan        14
Phone    Jan         15
self Serv  Dec      05

Query:

select externalsystem,DATENAME(MONTH,DATEADD(month, 0, creationdate)) month ,count(*) count  from TICKET  group by externalsystem , DATENAME(MONTH,DATEADD(month, 0, creationdate))








---------------------------------------------------------------------------- All the messagesbelow are just forwarded messages if some one feels hurt about it please add your comments we will remove the post.Host/author is not responsible for these posts.